Car finance claims: what to do if you bought a car on finance

Summary

You might have already complained to the FOS if you weren’t happy with the response from your lender. If your case is still with the FOS, they might contact you for more details. Your solicitor should contact you to talk about your next steps. You might have to wait some time for them to contact you because of the number of cases they’re dealing with. If they haven’t contacted you yet, you should contact them as soon as possible. Your solicitor should tell you if it's worth continuing with your case. If your solicitor advises you not to continue with your case, ask them if you’ll have to pay any costs. If you don’t have a solicitor, it can be confusing to work out if it’s worth continuing with your case. You should get advice from a solicitor. You should talk to the Claims Management Company (CMC) about your next steps. They should tell you if it’s worth continuing with your case. If they advise you not to continue with your case, ask them if you’ll have to pay any costs.

Key information

• •You might have already complained to the FOS if you weren’t happy with the response from your lender.
• •If your case is still with the FOS, they might contact you for more details.
• •Your solicitor should contact you to talk about your next steps. You might have to wait some time for them to contact you because of the number of cases they’re dealing with. If they haven’t contacted you yet, you should contact them as soon as possible.
• •Your solicitor should tell you if it's worth continuing with your case.
• •If your solicitor advises you not to continue with your case, ask them if you’ll have to pay any costs.
• •If you don’t have a solicitor, it can be confusing to work out if it’s worth continuing with your case. You should get advice from a solicitor.
• •You should talk to the Claims Management Company (CMC) about your next steps. They should tell you if it’s worth continuing with your case.
• •If they advise you not to continue with your case, ask them if you’ll have to pay any costs.

Practical guidance

• •Source: [Car finance claims: what to do if you bought a car on finance](https://www.citizensadvice.org.uk/debt-and-money/car-finance-claims-what-to-do-if-you-bought-a-car-on-finance/)

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