Claim compensation if your flight's delayed or cancelled

Summary

Contact the airline if these don't apply to you - for example, because you flew from New York to Los Angeles, or to Europe on a Qantas plane. What you’ll be entitled to will depend on the airline, and the countries you left from and arrived in. If your flight’s delayed for long enough, your airline has to give you: * accommodation if you’re delayed overnight - and journeys between the airport and the hotel How long the delay has to be depends on the distance of the flight and the countries it's flying between. You can check the flight distance on the Air Miles Calculator website. Flight distance | How long the delay has to be ---|--- Flight distance Less than 1,500km | How long the delay has to be 2 hours Flight distance Between 1,500km and 3,500km | How long the delay has to be 3 hours Flight distance More than 3,500km | How long the delay has to be 4 hours The airline might give you vouchers to get these things at the airport. Ask someone who works for the airline if you’re not offered any help. If they don’t give you help at the airport, keep receipts for expenses and try to claim from the airline later. Airlines only pay for ‘reasonable’ expenses - you are unlikely to get.

Key information

• •access to phone calls and emails
• •accommodation if you’re delayed overnight - and journeys between the airport and the hotel
• •you booked both flights as a single booking
• •you were delayed for more than 3 hours
• •the delay was the airline’s fault
• •the distance of your flight - check your flight distance on the WebFlyer website
• •the length of the delay - how late you are getting to your destination
• •a full refund for the flight
• •a full refund for other flights from the airline that you won’t use in the same booking, eg an onward or return flight
• •if you’re part-way through a journey, a flight back to the airport you originally departed from
• •a full refund - including other flights from the airline that you won’t use in the same booking such as onward or return flights
• •a replacement flight to get you to your destination

Practical guidance

• •Source: [Claim compensation if your flight's delayed or cancelled](https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/)

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