Claim using a warranty or guarantee

Summary

It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. Find out if it’s easier to use your legal rights on faulty goods instead. It’s usually easier within the first 6 months. You have legal rights for up to 6 years (5 years in Scotland) if there’s a fault. You may want to use your warranty or guarantee if you think it’ll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. Check your paperwork to find out how you make a claim. The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. * how long the warranty or guarantee lasts for * what you’re entitled to, eg a refund, repair or replacement If you can’t find the guarantee or warranty, contact the seller or trader. If it's a manufacturer's guarantee or warranty, ask if they have the manufacturer's contact details. When you make a claim, you’ll usually need: * proof of purchase - usually a receipt showing where and when you bought the goods * a photocopy of the warranty or guarantee If you have a manufacturer’s warranty or guarantee, it should still be valid. Contact the manufacturer and.

Key information

• how long the warranty or guarantee lasts for
• what you’re entitled to, eg a refund, repair or replacement
• proof of purchase - usually a receipt showing where and when you bought the goods
• details of what the problem is
• a photocopy of the warranty or guarantee
• part of your contract with the trader or seller
• a separate contract you took out with the trader or seller
• you’ve taken out an extended warranty for electrical goods for at least 12 months
• you bought the warranty at the same time as buying the goods
• smaller things like kettles and toasters
• bigger things like lawnmowers and dishwashers
• entertainment devices, like laptops and TVs

Practical guidance

• Source: Claim using a warranty or guarantee

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