Complaining about an event

Summary

A venue can refuse to let you in to an event if: * you might cause a health or safety risk - for example, if you’re drunk * you bought a ticket that had been resold and resale wasn't allowed - check the terms of sale on the event or artist's website. The venue would have to prove that the ticket had been resold * your ticket is a fake - contact Report Fraud If you’re refused admission for another reason, the venue could have broken their contract. You might be able to claim back the cost of the ticket. The event should be organised properly and run smoothly. This means you should be able to hear and see the event. You should complain if: * there's a problem with the quality of the sound * your view is obstructed and your ticket didn't say it would be The event must be as it was described unless there’s a good reason. This could be, for example, a football match that finishes early because of bad weather. If you were told in advance when the event would end but it finished early for no good reason, contact the venue and tell them what you want. Explain that you think the organisers have broken their contract with you or that their advertising was misleading. You should first.

Key information

• •you break the dress or behaviour code
• •you might cause a health or safety risk - for example, if you’re drunk
• •you bought a ticket that had been resold and resale wasn't allowed - check the terms of sale on the event or artist's website. The venue would have to prove that the ticket had been resold
• •your ticket is a fake - contact Report Fraud
• •there's a problem with the quality of the sound
• •your view is obstructed and your ticket didn't say it would be
• •contacting the ticket seller’s professional association - like the Society of Ticket Agents and Retailers \- which sets standards for its members and deals with complaints against members
• •* you might cause a health or safety risk - for example, if you’re drunk
• •* you bought a ticket that had been resold and resale wasn't allowed - check the terms of sale on the event or artist's website. The venue would have to prove that the ticket had been resold
• •If you’re refused admission for another reason, the venue could have broken their contract. You might be able to claim back the cost of the ticket.
• •The event should be organised properly and run smoothly. This means you should be able to hear and see the event. You should complain if:
• •* your view is obstructed and your ticket didn't say it would be

Practical guidance

• •Source: [Complaining about an event](https://www.citizensadvice.org.uk/consumer/event-tickets/complaining-about-events/)

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