Consumer

Summary

* Travelling in Europe * Claim compensation if your flight's delayed or cancelled * Cancelling a package holiday * Claim compensation for a holiday * Get airline compensation for lost or delayed luggage * Getting a refund for a cancelled or delayed train * Buying a used car * Problem with a used car * Problem with a car repair * If the car you bought is still on hire purchase * Getting help from a motor trade association * Find an approved garage * Check if something might be a scam * Check if you can get your money back after a scam * What to do if you've been scammed * Report a scam * Get emotional support if you’ve been scammed * Get help with scams * Return faulty goods * Claim using a warranty or guarantee * If a company stops trading or goes out of business * If something is advertised at the wrong price * Report fake or counterfeit goods * If something you ordered hasn't arrived * If you think you've bought stolen goods * If your clothes have been lost or damaged by a dry cleaner * Claim compensation if an item or product causes damage * Getting your money back if you paid by card or PayPal * If you're unhappy about poor service * Paying your water bill * Problems with.

Key information

• •Claim compensation if your flight's delayed or cancelled
• •Cancelling a package holiday
• •Claim compensation for a holiday
• •Get airline compensation for lost or delayed luggage
• •Getting a refund for a cancelled or delayed train
• •If the car you bought is still on hire purchase
• •Getting help from a motor trade association
• •Check if something might be a scam
• •Check if you can get your money back after a scam
• •What to do if you've been scammed
• •Get emotional support if you’ve been scammed
• •Claim using a warranty or guarantee

Practical guidance

• •Source: [Consumer](https://www.citizensadvice.org.uk/consumer/)

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