Cost-of-living consumer factsheets

Summary

We produce consumer education resources on a range of consumer issues. The materials are free to download. The activities are designed for advisers, educators and group leaders to use to raise awareness of consumer rights and responsibilities and for learners to develop the skills and confidence to deal with consumer issues. The resources are provided free of charge but are subject to copyright, either Citizens Advice or third party as indicated on individual resources. Our consumer education activity packs are designed for trainers to raise awareness of consumer rights and responsibilities. Trainers can use them to help learners develop the skills, confidence and knowledge to deal with consumer issues. Our consumer topic factsheets are grouped by theme. They can be used independently by clients but can also be used by trainers as part of a learning session or during advice delivery. Best practice guides have been produced and shared by local Citizens Advice offices to provide guidance on different ways to engage with consumers, work in partnership or run a consumer campaign locally. Our consumer education leaflets have been developed to help raise awareness of issues in the.

Key information

• •We produce consumer education resources on a range of consumer issues. The materials are free to download. The activities are designed for advisers, educators and group leaders to use to raise awareness of consumer rights and responsibilities and for learners to develop the skills and confidence to deal with consumer issues.
• •The resources are provided free of charge but are subject to copyright, either Citizens Advice or third party as indicated on individual resources.
• •Our consumer education activity packs are designed for trainers to raise awareness of consumer rights and responsibilities. Trainers can use them to help learners develop the skills, confidence and knowledge to deal with consumer issues.
• •Our consumer topic factsheets are grouped by theme. They can be used independently by clients but can also be used by trainers as part of a learning session or during advice delivery.
• •Best practice guides have been produced and shared by local Citizens Advice offices to provide guidance on different ways to engage with consumers, work in partnership or run a consumer campaign locally.
• •Our consumer education leaflets have been developed to help raise awareness of issues in the consumer landscape. They can be used in support of group sessions, the advice process and outreach work.
• •Green homes - checking for misleading claims, scams and rogue traders
• •For enquiries, including resources in alternative formats, email education@citizensadvice.org.uk.

Practical guidance

• •Source: [Cost-of-living consumer factsheets](https://www.citizensadvice.org.uk/about-us/information/consumer-education-resources/)

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