Getting a refund for a cancelled or delayed train

Summary

You’re entitled to a full refund if your train was cancelled and you couldn't take the next train or decided not to travel. If you didn't use your ticket, you can get a refund without any fees - it doesn't matter what type of ticket you bought. You might be able to get some money back. How much you can claim depends on which train company you were travelling with when you were delayed. This might be a different company from the one you booked your journey with. Check your ticket if you're not sure which company you were travelling with. You can get compensation if your train company is part of a scheme called ‘Delay Repay’ - it doesn’t matter why your train was delayed. Check your train company’s website to find out if they offer Delay Repay (they might call it 'delay compensation'. You’re legally entitled to compensation of: * 50% of your ticket price if you get to your destination between 30 minutes and an hour late * a full refund if you arrive more than 1 hour late Some train companies have an extra scheme called 'Delay Repay 15'. In these cases you're entitled to 25% of your ticket price if you get to your destination between 15 and 29 minutes late. Check your train company's.

Key information

• •50% of your ticket price if you get to your destination between 30 minutes and an hour late
• •a full refund if you arrive more than 1 hour late
• •50% of your ticket price if you bought a single ticket
• •25% of your ticket price if you bought a return ticket
• •50% of your ticket price if you bought a return ticket and were delayed on both journeys for more than an hour
• •You’re entitled to a full refund if your train was cancelled and you couldn't take the next train or decided not to travel. If you didn't use your ticket, you can get a refund without any fees - it doesn't matter what type of ticket you bought.
• •You might be able to get some money back. How much you can claim depends on which train company you were travelling with when you were delayed. This might be a different company from the one you booked your journey with.
• •Check your ticket if you're not sure which company you were travelling with.
• •You can get compensation if your train company is part of a scheme called ‘Delay Repay’ - it doesn’t matter why your train was delayed.
• •Check your train company’s website to find out if they offer Delay Repay (they might call it 'delay compensation'.
• •* 50% of your ticket price if you get to your destination between 30 minutes and an hour late
• •Some train companies have an extra scheme called 'Delay Repay 15'. In these cases you're entitled to 25% of your ticket price if you get to your destination between 15 and 29 minutes late. Check your train company's website to find out if they offer Delay Repay 15.

Practical guidance

• •Source: [Getting a refund for a cancelled or delayed train](https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/getting-a-refund-for-a-cancelled-or-delayed-train/)

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