Getting your money back if you paid by card or PayPal

Summary

You can't usually use Section 75 if you bought something through a third party rather than directly from the trader. For example, you might have bought it through: * a marketplace like Amazon or eBay, where you use one company's website to buy from other companies * a website like GroupOn, where you buy a voucher to use with other companies * wallets like PayPal, where you put money in an account then use that account to buy things You can ask your card provider to use Section 75, but they might say no. If your card provider won't let you use Section 75, ask for chargeback instead. Tell your card provider you want to make a Section 75 claim. Your card provider is the company that sends you your statements. You can find their contact details on their website. It's best to ask in writing. If you have a joint credit card, the main card holder should contact the card provider. When you write to them, you should ask for: * the full amount you paid, or the cost of repairing the item if it's faulty * money to make up for poor quality, or for the trader misleading you * the cost of repairing any damage caused by a faulty item or a service D'Angelo bought a faulty washing machine and it.

Key information

• •a marketplace like Amazon or eBay, where you use one company's website to buy from other companies
• •a website like GroupOn, where you buy a voucher to use with other companies
• •wallets like PayPal, where you put money in an account then use that account to buy things
• •the full amount you paid, or the cost of repairing the item if it's faulty
• •money to make up for poor quality, or for the trader misleading you
• •the cost of repairing any damage caused by a faulty item or a service
• •the amount you paid on this card - you won't get anything you paid by any other card or payment method
• •money to make up for the problem – less than the full amount you paid
• •You can't usually use Section 75 if you bought something through a third party rather than directly from the trader. For example, you might have bought it through:
• •* a marketplace like Amazon or eBay, where you use one company's website to buy from other companies
• •* a website like GroupOn, where you buy a voucher to use with other companies
• •* wallets like PayPal, where you put money in an account then use that account to buy things

Practical guidance

• •Source: [Getting your money back if you paid by card or PayPal](https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/getting-your-money-back-if-you-paid-by-card-or-paypal/)

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