If a company stops trading or goes out of business

Summary

You can ask for chargeback from your bank or card provider if you paid: * with a credit card and you can't use Section 75 * with a debit or credit card through a Buy Now Pay Later provider Many bank staff don’t know about the chargeback scheme, so you might need to talk to a manager. If you paid with a debit or credit card through a Buy Now Pay Later provider, you can still ask for chargeback - but your bank or credit provider might not agree to do it. If you bought something online or in a shop, you should first contact your Buy Now Pay Later provider to check their process and explain the situation. If your Buy Now Pay Later provider doesn’t resolve the situation, you can ask for chargeback if you’ve paid with a credit or debit card. However, your bank or credit provider might not agree to do it. If you’ve already got the item but it’s faulty, or the trader has completed the work but you’re not satisfied, you can try to: * use the guarantee or warranty which came with the item or contract to get repairs or a replacement * ask the administrator to get repairs or a replacement - there’s a small chance they’ll be able to help If you’re not satisfied with how they deal with you, you.

Key information

• •with a credit card and you can't use Section 75
• •with a debit or credit card through a Buy Now Pay Later provider
• •use the guarantee or warranty which came with the item or contract to get repairs or a replacement
• •ask the administrator to get repairs or a replacement - there’s a small chance they’ll be able to help
• •You can ask for chargeback from your bank or card provider if you paid:
• •* with a debit or credit card through a Buy Now Pay Later provider
• •Many bank staff don’t know about the chargeback scheme, so you might need to talk to a manager.
• •If you paid with a debit or credit card through a Buy Now Pay Later provider, you can still ask for chargeback - but your bank or credit provider might not agree to do it.
• •If you bought something online or in a shop, you should first contact your Buy Now Pay Later provider to check their process and explain the situation.
• •If your Buy Now Pay Later provider doesn’t resolve the situation, you can ask for chargeback if you’ve paid with a credit or debit card. However, your bank or credit provider might not agree to do it.
• •If you’ve already got the item but it’s faulty, or the trader has completed the work but you’re not satisfied, you can try to:
• •* use the guarantee or warranty which came with the item or contract to get repairs or a replacement

Practical guidance

• •Source: [If a company stops trading or goes out of business](https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-a-company-stops-trading-or-goes-out-of-business/)

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