If you were misled or pressured into buying something you didn’t want

Summary

Being pressured into buying something is known as 'aggressive selling'. Aggressive selling can include things like: * entering your home and refusing to leave until you buy something * using scare tactics to convince you that you need something - for example, saying that your health would be at risk if you didn't buy the product * telling you you've ordered something you haven't * constantly contacting you and pestering you into buying something * using guilt to force you to buy something - for example, telling you they'll lose their job if you don't A salesperson arrives at your house. You ask them to leave but they say they need to get a sale today or they’ll lose their job. They want you to buy an expensive mattress that you don’t need or can’t afford, and they give you a piece of paper that says you can pay the mattress off over the next 12 months. You sign just so that they’ll leave your house. If you think a seller might have been aggressive but you're not sure if you're entitled to a refund you should contact the Consumer Service and explain what's happened. They'll advise you on your rights. Misleading selling can include things like: * giving you wrong information about.

Key information

• •entering your home and refusing to leave until you buy something
• •using scare tactics to convince you that you need something - for example, saying that your health would be at risk if you didn't buy the product
• •telling you you've ordered something you haven't
• •constantly contacting you and pestering you into buying something
• •using guilt to force you to buy something - for example, telling you they'll lose their job if you don't
• •giving you wrong information about the product or service
• •giving you the wrong advice about what product would be best for you
• •wrongly saying you need to buy extra things to make the most of your product
• •exaggerating what the product can do compared to other products
• •advertising something as reduced or a sale item when it wasn't ever sold at full price
• •keeping important information about the product or service hidden or obscured
• •you got the product or started the service over 90 days ago

Practical guidance

• •Source: [If you were misled or pressured into buying something you didn’t want](https://www.citizensadvice.org.uk/consumer/changed-your-mind/if-you-were-misled-or-pressured-into-buying-something-you-didnt-want/)

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