If you're unhappy about poor service

Summary

There’s separate guidance if you have a problem with: The law says you must first give them the option of providing the service again if it’s possible for them to do so. But you’re legally entitled to go straight to getting a discount if any of the following apply: * it’s not possible to get the service done again * it would take too long to get the service done again * it would be very inconvenient for you to get the service done again The trader might agree to give you a discount rather than re-do the service if that’s what you’d prefer - you’ll have to ask and see what they say. If you told them that their service was good enough when it was done, you don’t have the legal right to get it done again or get a discount. It might not be obvious at the time that the service wasn’t done to a good standard - for example, you hired a ‘man and van’ to help you move house and found a broken ornament 3 weeks later. You’re entitled to ask for things to be put right for: * up to 6 years in England, Wales and Northern Ireland You might want to mention the law that deals with your rights in this situation. You can say: “The Consumer Rights Act 2015 says that services must be provided with.

Key information

• •work done on your home or garden
• •a dry cleaner who lost or damaged your clothes
• •it’s not possible to get the service done again
• •it would take too long to get the service done again
• •it would be very inconvenient for you to get the service done again
• •up to 6 years in England, Wales and Northern Ireland
• •The law says you must first give them the option of providing the service again if it’s possible for them to do so. But you’re legally entitled to go straight to getting a discount if any of the following apply:
• •* it would be very inconvenient for you to get the service done again
• •The trader might agree to give you a discount rather than re-do the service if that’s what you’d prefer - you’ll have to ask and see what they say.
• •If you told them that their service was good enough when it was done, you don’t have the legal right to get it done again or get a discount.
• •It might not be obvious at the time that the service wasn’t done to a good standard - for example, you hired a ‘man and van’ to help you move house and found a broken ornament 3 weeks later. You’re entitled to ask for things to be put right for:
• •You might want to mention the law that deals with your rights in this situation. You can say:

Practical guidance

• •Source: [If you're unhappy about poor service](https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/complain-about-a-service/)

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