If your post or parcel has been lost, damaged or delayed

Summary

Check any emails or letters about your complaint - they might have details of what to do if you’re not happy with the delivery company’s decision. You can also check their website for information about escalating your complaint. You can claim compensation or make a complaint. You can also report the theft to the police. They might not be able to get the parcel back for you, but it’s worth mentioning in a claim for compensation or in your complaint. You can report a theft on the UK police website. To help avoid more thefts in future, you might want to get your parcels delivered to a collection point in a local shop or secure locker. If you need your parcels delivered directly to your home, you could think about getting a parcel safe, but these can be expensive.

Key information

• •Check any emails or letters about your complaint - they might have details of what to do if you’re not happy with the delivery company’s decision.
• •You can also check their website for information about escalating your complaint.
• •You can also report the theft to the police. They might not be able to get the parcel back for you, but it’s worth mentioning in a claim for compensation or in your complaint. You can report a theft on the UK police website.
• •To help avoid more thefts in future, you might want to get your parcels delivered to a collection point in a local shop or secure locker.
• •If you need your parcels delivered directly to your home, you could think about getting a parcel safe, but these can be expensive.

Practical guidance

• •Source: [If your post or parcel has been lost, damaged or delayed](https://www.citizensadvice.org.uk/consumer/post-and-parcels/damaged-lost-delayed-post-or-parcel/)

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