Consumer Rights
Letter to cancel or return goods bought online, over the phone or by mail order
Summary
Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or by online chat.
Key information
- •Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or by online chat.
Practical guidance
- •Source: [Letter to cancel or return goods bought online, over the phone or by mail order](https://www.citizensadvice.org.uk/consumer/template-letters/letters/cancelling-goods-or-services/letter-to-cancel-or-return-goods-bought-online-over-the-phone-or-by-mail-order/)
Related topics
Consumer RightsFaulty Goods and ServicesYou've changed your mind
Sources
- Citizens Advice — [Letter to cancel or return goods bought online, over the phone or by mail order](https://www.citizensadvice.org.uk/consumer/template-letters/letters/cancelling-goods-or-services/letter-to-cancel-or-return-goods-bought-online-over-the-phone-or-by-mail-order/) — `raw/citizens-advice/consumer-letter-to-cancel-or-return-goods-bought-online-over-the-phone-or-by-mail-order.md`
This is signposting information from the Legal Shaman wiki, not legal advice. Always consult a qualified solicitor for your situation.