Poor Workmanship: What Are Your Rights?

Summary

Planning home improvements is thrilling, but it can also bring challenges, especially when hiring a builder or tradesperson who doesn't meet your expectations. Trading Standards receives hundreds of complaints about rogue traders and unreliable builders. Common issues include shoddy workmanship, such as not following plans, making mistakes, or using inferior materials to cut costs. In such situations, what began as an exciting project can quickly turn into a nightmare. However, you have rights regarding poor workmanship, and in this article, we'll explore the laws that safeguard you and what actions you can take when confronted with shoddy work. Once you spot poor workmanship, gather evidence right away. Take photos of the work, materials used, or any property damage resulting from the work. Also, keep copies of any contracts or agreements, especially those detailing the project and agreements made. This evidence will support your claim that the builder hasn't met the agreement terms. It also gives you leverage when discussing the issue with them and requesting corrections. Once you've gathered all your evidence, raise the issue with the trader, even if they hired another business.

Key information

• •Planning home improvements is thrilling, but it can also bring challenges, especially when hiring a builder or tradesperson who doesn't meet your expectations.
• •Trading Standards receives hundreds of complaints about rogue traders and unreliable builders. Common issues include shoddy workmanship, such as not following plans, making mistakes, or using inferior materials to cut costs.
• •In such situations, what began as an exciting project can quickly turn into a nightmare. However, you have rights regarding poor workmanship, and in this article, we'll explore the laws that safeguard you and what actions you can take when confronted with shoddy work.
• •Once you spot poor workmanship, gather evidence right away. Take photos of the work, materials used, or any property damage resulting from the work. Also, keep copies of any contracts or agreements, especially those detailing the project and agreements made.
• •This evidence will support your claim that the builder hasn't met the agreement terms. It also gives you leverage when discussing the issue with them and requesting corrections.
• •Once you've gathered all your evidence, raise the issue with the trader, even if they hired another business for part or all of the work.
• •Putting a complaint in writing, even if you initially discuss it verbally, is a good idea. Regardless of the reason for the complaint, clearly explain the problem and how you want it resolved.
• •Ideally, the trader will address the issue or offer a refund. However, if they don't take action, you may need to escalate the matter by making a formal complaint.
• •Traders typically have an official complaints procedure outlined on their website or in their paperwork. If so, follow the steps for making a formal complaint, and keep copies of all communication and relevant information.
• •Alternative Dispute Resolution (ADR) is preferred for resolving construction conflicts because it's cheaper, faster, and less stressful than going to court.
• •Traders aren't legally required to join ADR schemes, but some may be part of organisations that offer ADR services. These methods, like mediation or arbitration, involve independent third parties to help settle disputes.
• •If none of the previous steps resolve the problem, you can think about taking your builder to small claims court for breach of contract. However, this should be a last resort.

Practical guidance

• •Source: [Poor Workmanship: What Are Your Rights?](https://lawhive.co.uk/knowledge-hub/litigation/poor-workmanship-and-your-rights)

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