Reporting to Trading Standards

Summary

You should report a business to Trading Standards if they sold you something: * unsafe or dangerous, like an electronic appliance with faulty wiring or food past its use-by date * not as described - for example, you bought a package holiday but something advertised wasn’t included * you didn’t want to buy - for example, they put pressure on you You can also tell them about a business if: * they scammed you - for example, you paid for something online that you didn’t receive and you couldn’t contact the seller * they tried to stop you using your legal rights - for example, they said you can’t return faulty goods * they weren’t clear about the price or added on extra costs - for example, they advertised theatre ticket prices without booking fees * they sold products to people who looked underage without asking for ID - for example, alcohol, knives or fireworks * they didn’t carry out work properly - for example, kitchen fitters left your home in a dangerous state To report to Trading Standards, you need to contact the Citizens Advice consumer service. We’ll pass your report to Trading Standards and we can also give you advice about your problem. You can also use our online form from.

Key information

• •unsafe or dangerous, like an electronic appliance with faulty wiring or food past its use-by date
• •not as described - for example, you bought a package holiday but something advertised wasn’t included
• •you didn’t want to buy - for example, they put pressure on you
• •they scammed you - for example, you paid for something online that you didn’t receive and you couldn’t contact the seller
• •they tried to stop you using your legal rights - for example, they said you can’t return faulty goods
• •they weren’t clear about the price or added on extra costs - for example, they advertised theatre ticket prices without booking fees
• •they sold products to people who looked underage without asking for ID - for example, alcohol, knives or fireworks
• •they didn’t carry out work properly - for example, kitchen fitters left your home in a dangerous state
• •try making a formal complaint
• •get help from a dispute resolution scheme
• •You should report a business to Trading Standards if they sold you something:
• •* unsafe or dangerous, like an electronic appliance with faulty wiring or food past its use-by date

Practical guidance

• •Source: [Reporting to Trading Standards](https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/)

Related topics