Something's gone wrong with a purchase

Summary

* Claim using a warranty or guarantee * If a company stops trading or goes out of business * If something is advertised at the wrong price * Report fake or counterfeit goods * If something you ordered hasn't arrived * If you think you've bought stolen goods * If your clothes have been lost or damaged by a dry cleaner * Claim compensation if an item or product causes damage * Getting your money back if you paid by card or PayPal * If you're unhappy about poor service

Key information

• •Claim using a warranty or guarantee
• •If a company stops trading or goes out of business
• •If something is advertised at the wrong price
• •Report fake or counterfeit goods
• •If something you ordered hasn't arrived
• •If you think you've bought stolen goods
• •If your clothes have been lost or damaged by a dry cleaner
• •Claim compensation if an item or product causes damage
• •Getting your money back if you paid by card or PayPal
• •If you're unhappy about poor service
• •* Claim using a warranty or guarantee * If a company stops trading or goes out of business * If something is advertised at the wrong price * Report fake or counterfeit goods * If something you ordered hasn't arrived * If you think you've bought stolen goods * If your clothes have been lost or damaged by a dry cleaner * Claim compensation if an item or product causes damage * Getting your money back if you paid by card or PayPal * If you're unhappy about poor service

Practical guidance

• •Source: [Something's gone wrong with a purchase](https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/)

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