Something's gone wrong with a purchase

Summary

Claim using a warranty or guarantee * If a company stops trading or goes out of business * If something is advertised at the wrong price * Report fake or counterfeit goods * If something you ordered hasn't arrived * If you think you've bought stolen goods * If your clothes have been lost or damaged by a dry cleaner * Claim compensation if an item or product causes damage * Getting your money back if you paid by card or PayPal * If you're unhappy about poor service

Key information

• Claim using a warranty or guarantee
• If a company stops trading or goes out of business
• If something is advertised at the wrong price
• Report fake or counterfeit goods
• If something you ordered hasn't arrived
• If you think you've bought stolen goods
• If your clothes have been lost or damaged by a dry cleaner
• Claim compensation if an item or product causes damage
• Getting your money back if you paid by card or PayPal
• If you're unhappy about poor service
• Claim using a warranty or guarantee * If a company stops trading or goes out of business * If something is advertised at the wrong price * Report fake or counterfeit goods * If something you ordered hasn't arrived * If you think you've bought stolen goods * If your clothes have been lost or damaged by a dry cleaner * Claim compensation if an item or product causes damage * Getting your money back if you paid by card or PayPal * If you're unhappy about poor service

Practical guidance

• Source: Something's gone wrong with a purchase

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