What Are My Rights Under Consumer Contracts Regulations?

Summary

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 protect consumers who buy goods or services online. These regulations outline the rights and protections afforded to consumers in these transactions and are designed to protect consumers in online transactions. In this article, we'll cover everything you need to know about the Consumer Contracts Regulations, how they apply to you, and how you can enforce your rights. Consumer Contracts Regulations generally apply to most purchases made online, over the phone, or by mail order. However, there are exceptions, such as personalised or custom-made items, perishable goods, and digital content that's been downloaded or streamed. You typically have a cooling-off period of 14 days to cancel your order under Consumer Contracts Regulations. This period starts from the day you receive the goods or, for services, from the day the contract is made. If you cancel your order under Consumer Contracts Regulations, you're normally required to return the item to the seller. You must do so within 14 days of cancelling your order unless the seller agrees to collect the item themselves. You have the right to.

Key information

• •A description of what you're buying, including how long any commitment lasts.
• •The total price, or how it will be calculated if it can't be determined upfront.
• •How and when you pay, along with any extra charges like delivery fees.
• •Who pays for return shipping if you want to cancel your order.
• •Information about your right to cancel, including a standard form to make cancelling easy.
• •Details about the seller, including their address and contact info.
• •Compatibility info for digital products.
• •The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 protect consumers who buy goods or services online.
• •These regulations outline the rights and protections afforded to consumers in these transactions and are designed to protect consumers in online transactions.
• •In this article, we'll cover everything you need to know about the Consumer Contracts Regulations, how they apply to you, and how you can enforce your rights.
• •Consumer Contracts Regulations generally apply to most purchases made online, over the phone, or by mail order. However, there are exceptions, such as personalised or custom-made items, perishable goods, and digital content that's been downloaded or streamed.
• •You typically have a cooling-off period of 14 days to cancel your order under Consumer Contracts Regulations. This period starts from the day you receive the goods or, for services, from the day the contract is made.

Practical guidance

• •Source: [What Are My Rights Under Consumer Contracts Regulations?](https://lawhive.co.uk/knowledge-hub/litigation/what-are-my-rights-under-consumer-contracts-regulations)

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