4 ways to escalate your refund on Aer Lingus flights during Covid

Summary

Aer Lingus is a popular low fare airline and the flag carrier of Ireland. Aer Lingus is owned by IAG the owners of British Airways and Vueling and between them they carried around 120 million people in 2019, more than easyJet and beaten only by Ryanair. However during Covid-19, Aer Lingus had to cancel 95% of its flights leaving 2 million paying passengers in the lurch. The UK regulator the CMA is even conducting an investigation into whether airlines like Aer Lingus, easyJet, Ryanair and others breached consumer rights laws during Coronavirus. If you're one of the many unlucky Aer Lingus passengers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working. You can call, email or use social media to get in touch directly with Aer Lingus. Unfortunately, this is what everyone else is doing (2 million others) so you'll have to join the queue. Telephone| 0871 718 5000 ---|--- Website| https://www.aerlingus.com Twitter| @AerLingus Time Taken:| 6-10 Months ---|--- Chances of working:| Moderate Cost:| Free These sites help you send a polite letter of complaint, based on EU.

Key information

• •Aer Lingus is a popular low fare airline and the flag carrier of Ireland. Aer Lingus is owned by IAG the owners of British Airways and Vueling and between them they carried around 120 million people in 2019, more than easyJet and beaten only by Ryanair. However during Covid-19, Aer Lingus had to cancel 95% of its flights leaving 2 million paying passengers in the lurch.
• •The UK regulator the CMA is even conducting an investigation into whether airlines like Aer Lingus, easyJet, Ryanair and others breached consumer rights laws during Coronavirus.
• •If you're one of the many unlucky Aer Lingus passengers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working.
• •Telephone| 0871 718 5000 ---|--- Website| https://www.aerlingus.com Twitter| @AerLingus
• •Time Taken:| 6-10 Months ---|--- Chances of working:| Moderate Cost:| Free
• •These sites help you send a polite letter of complaint, based on EU law. Unfortunately this can be like screaming at a brick wall (or banging your head against it), since the airlines don't take these automated letters seriously, especially during Covid-19.
• •Even if you do win, they'll take 25% of your refund, leaving you with no holiday and no money to book one in the future.
• •Time Taken:| 2-3 hours ---|--- Chances of working:| Moderate Cost:| 25% of your refund
• •You can ask your bank or credit card company to process a refund, also called a chargeback. During Coronavirus, this has become more difficult, and can take months.
• •Time Taken:| Months ---|--- Chances of working:| Moderate Cost:| Free
• •By using a licensed solicitor to commence legal proceedings against the airline, you can get them to sit up and pay attention.

Practical guidance

• •Source: [4 ways to escalate your refund on Aer Lingus flights during Covid](https://lawhive.co.uk/knowledge-hub/flight-refund/4-ways-to-escalate-your-refund-on-aer-lingus-flights-during-covid)

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