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4 ways to get a cancelled flight refund from Air India during Covid

Summary

Air India is the flag carrier airline of India and an Indian government-owned enterprise. In 2019, Air India operated flights carrying 22 million passengers. However during Covid-19, Air India had to cancel 90% of its flights leaving millions of paying passengers having to chase a refund on their flights. The UK regulator the CMA is even conducting an investigation into whether airlines like Air India, easyJet, Ryanair and others breached consumer rights laws during Coronavirus. If you're one of the many unlucky Air India passengers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working. You can call, email or use social media to get in touch directly with Air India. Unfortunately, this is what everyone else is doing (2 million others) so you'll have to join the queue. Telephone| 0800 635 0041 ---|--- Website| https://www.airindia.in Twitter| @airindiain Time Taken:| 6-10 Months ---|--- Chances of working:| Moderate Cost:| Free These sites help you send a polite letter of complaint, based on EU law. Unfortunately this can be like screaming at a brick wall (or.

Key information

  • Air India is the flag carrier airline of India and an Indian government-owned enterprise. In 2019, Air India operated flights carrying 22 million passengers. However during Covid-19, Air India had to cancel 90% of its flights leaving millions of paying passengers having to chase a refund on their flights.
  • The UK regulator the CMA is even conducting an investigation into whether airlines like Air India, easyJet, Ryanair and others breached consumer rights laws during Coronavirus.
  • If you're one of the many unlucky Air India passengers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working.
  • Telephone| 0800 635 0041 ---|--- Website| https://www.airindia.in Twitter| @airindiain
  • Time Taken:| 6-10 Months ---|--- Chances of working:| Moderate Cost:| Free
  • These sites help you send a polite letter of complaint, based on EU law. Unfortunately this can be like screaming at a brick wall (or banging your head against it), since the airlines don't take these automated letters seriously, especially during Covid-19.
  • Even if you do win, they'll take 25% of your refund, leaving you with no holiday and no money to book one in the future.
  • Time Taken:| 2-3 hours ---|--- Chances of working:| Moderate Cost:| 25% of your refund
  • You can ask your bank or credit card company to process a refund, also called a chargeback. During Coronavirus, this has become more difficult, and can take months.
  • Time Taken:| Months ---|--- Chances of working:| Moderate Cost:| Free
  • By using a licensed solicitor to commence legal proceedings against the airline, you can get them to sit up and pay attention.

Practical guidance

  • Source: [4 ways to get a cancelled flight refund from Air India during Covid](https://lawhive.co.uk/knowledge-hub/flight-refund/4-ways-to-get-a-cancelled-flight-refund-from-air-india-during-covid)

Related topics

Consumer RightsTravel and HolidaysAirline Refund

Sources

  • Lawhive — [4 ways to get a cancelled flight refund from Air India during Covid](https://lawhive.co.uk/knowledge-hub/flight-refund/4-ways-to-get-a-cancelled-flight-refund-from-air-india-during-covid) — `raw/lawhive/airline-refund-4-ways-to-get-a-cancelled-flight-refund-from-air-india-during-covid.md`

This is signposting information from the Legal Shaman wiki, not legal advice. Always consult a qualified solicitor for your situation.

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