4 ways to get a cancelled flight refund from TravelUp during Covid

Summary

TravelUp is an online travel agency based in the UK. TravelUp is regularly rated poorly by customers based on its customer service and in 2020, TravelUp was exposed by the Guardian as having changed its Terms and Conditions during the Cornonavirus pandemic and applying them retrospectively to customers. During Covid, many millions of passengers had flights cancelled and were left chasing refunds from TravelUp and other online travel agents like BudgetAir, eDreams and Opodo. The UK regulator the CMA is even conducting an investigation into whether airlines breached consumer rights laws during Coronavirus. But unlike airlines, travel agents aren't regulated. If you're one of the many unlucky TravelUp customers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working. You can call, email or use social media to get in touch directly with TravelUp. Unfortunately, this is what everyone else is doing (2 million others) so you'll have to join the queue. Telephone| 0118 955 6400 ---|--- Website| https://www.travelup.com/ Twitter| @Travel_Up Time Taken:| 6-10 Months ---|---.

Key information

• •TravelUp is an online travel agency based in the UK. TravelUp is regularly rated poorly by customers based on its customer service and in 2020, TravelUp was exposed by the Guardian as having changed its Terms and Conditions during the Cornonavirus pandemic and applying them retrospectively to customers. During Covid, many millions of passengers had flights cancelled and were left chasing refunds from TravelUp and other online travel agents like BudgetAir, eDreams and Opodo.
• •The UK regulator the CMA is even conducting an investigation into whether airlines breached consumer rights laws during Coronavirus. But unlike airlines, travel agents aren't regulated.
• •If you're one of the many unlucky TravelUp customers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working.
• •Telephone| 0118 955 6400 ---|--- Website| https://www.travelup.com/ Twitter| @Travel_Up
• •Time Taken:| 6-10 Months ---|--- Chances of working:| Moderate Cost:| Free
• •These sites help you send a polite letter of complaint, based on EU law. Unfortunately this can be like screaming at a brick wall (or banging your head against it), since a lot of the time the airline has already reimbursed the travel agent so they claim it's not their problem anymore.
• •Even worse, if you do win your case through a complaints site, they'll take 25% of your refund, leaving you with no holiday and no money to book one in the future.
• •Time Taken:| 2-3 hours ---|--- Chances of working:| Moderate Cost:| 25% of your refund
• •You can ask your bank or credit card company to process a refund, also called a chargeback. During Coronavirus, this has become more difficult, and can take months.
• •Time Taken:| Months ---|--- Chances of working:| Moderate Cost:| Free
• •By using a licensed solicitor to commence legal proceedings against the travel agent, you can get them to sit up and pay attention.

Practical guidance

• •Source: [4 ways to get a cancelled flight refund from TravelUp during Covid](https://lawhive.co.uk/knowledge-hub/travel-agent-refund/4-ways-to-get-a-cancelled-flight-refund-from-travelup-during-covid)

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