Best way to get a cancelled flight refund from Opodo during Covid

Summary

Opodo is an online travel agency. Opodo is regularly rated poorly by customers and in 2020, Opodo won an award for the worst customer service in the world. During Covid, many millions of passengers had flights cancelled and were left chasing refunds from Opodo and other online travel agents like BudgetAir, eDreams and Hays Travel. The UK regulator the CMA is even conducting an investigation into whether airlines breached consumer rights laws during Coronavirus. But unlike airlines, travel agents aren't regulated. If you're one of the many unlucky Opodo customers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working. You can call, email or use social media to get in touch directly with Opodo. Unfortunately, this is what everyone else is doing (2 million others) so you'll have to join the queue. Telephone| 0800 026 1621 ---|--- Website| https://www.opodo.co.uk Twitter| @opodo Time Taken:| 6-10 Months ---|--- Chances of working:| Moderate Cost:| Free These sites help you send a polite letter of complaint, based on EU law. Unfortunately this can be like screaming at a.

Key information

• •Opodo is an online travel agency. Opodo is regularly rated poorly by customers and in 2020, Opodo won an award for the worst customer service in the world. During Covid, many millions of passengers had flights cancelled and were left chasing refunds from Opodo and other online travel agents like BudgetAir, eDreams and Hays Travel.
• •The UK regulator the CMA is even conducting an investigation into whether airlines breached consumer rights laws during Coronavirus. But unlike airlines, travel agents aren't regulated.
• •If you're one of the many unlucky Opodo customers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working.
• •Telephone| 0800 026 1621 ---|--- Website| https://www.opodo.co.uk Twitter| @opodo
• •Time Taken:| 6-10 Months ---|--- Chances of working:| Moderate Cost:| Free
• •These sites help you send a polite letter of complaint, based on EU law. Unfortunately this can be like screaming at a brick wall (or banging your head against it), since a lot of the time the airline has already reimbursed the travel agent so they claim it's not their problem anymore.
• •Even worse, if you do win your case through a complaints site, they'll take 25% of your refund, leaving you with no holiday and no money to book one in the future.
• •Time Taken:| 2-3 hours ---|--- Chances of working:| Moderate Cost:| 25% of your refund
• •You can ask your bank or credit card company to process a refund, also called a chargeback. During Coronavirus, this has become more difficult, and can take months.
• •Time Taken:| Months ---|--- Chances of working:| Moderate Cost:| Free
• •By using a licensed solicitor to commence legal proceedings against the travel agent, you can get them to sit up and pay attention.

Practical guidance

• •Source: [Best way to get a cancelled flight refund from Opodo during Covid](https://lawhive.co.uk/knowledge-hub/travel-agent-refund/best-way-to-get-a-cancelled-flight-refund-from-opodo-during-covid)

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