Best way to get a cancelled flight refund from TUI during Covid

Summary

TUI Holidays is part of TUI Group, a European holiday company and tour operator, the largest travel and tourism company in the world, selling holidays to about 27 million people in 2019. However during Covid-19, TUI Holidays had to cancel 90% of its flights and holidays leaving 2 million paying passengers in the lurch. The UK regulator the CMA is even conducting an investigation into whether airlines like TUI Holidays, easyJet, Ryanair and others breached consumer rights laws during Coronavirus. If you're one of the many unlucky TUI Holidays passengers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working. You can call, email or use social media to get in touch directly with TUI. Unfortunately, this is what everyone else is doing (2 million others) so you'll have to join the queue. Telephone| 024 7628 2828 ---|--- Website| https://www.tui.co.uk Twitter| @TUIUK Time Taken:| 6-10 Months ---|--- Chances of working:| Moderate Cost:| Free These sites help you send a polite letter of complaint, based on EU law. Unfortunately this can be like screaming at a brick wall.

Key information

• •TUI Holidays is part of TUI Group, a European holiday company and tour operator, the largest travel and tourism company in the world, selling holidays to about 27 million people in 2019. However during Covid-19, TUI Holidays had to cancel 90% of its flights and holidays leaving 2 million paying passengers in the lurch.
• •The UK regulator the CMA is even conducting an investigation into whether airlines like TUI Holidays, easyJet, Ryanair and others breached consumer rights laws during Coronavirus.
• •If you're one of the many unlucky TUI Holidays passengers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working.
• •Telephone| 024 7628 2828 ---|--- Website| https://www.tui.co.uk Twitter| @TUIUK
• •Time Taken:| 6-10 Months ---|--- Chances of working:| Moderate Cost:| Free
• •These sites help you send a polite letter of complaint, based on EU law. Unfortunately this can be like screaming at a brick wall (or banging your head against it), since the airlines don't take these automated letters seriously, especially during Covid-19.
• •Even if you do win, they'll take 25% of your refund, leaving you with no holiday and no money to book one in the future.
• •Time Taken:| 2-3 hours ---|--- Chances of working:| Moderate Cost:| 25% of your refund
• •You can ask your bank or credit card company to process a refund, also called a chargeback. During Coronavirus, this has become more difficult, and can take months.
• •Time Taken:| Months ---|--- Chances of working:| Moderate Cost:| Free
• •By using a licensed solicitor to commence legal proceedings against the airline, you can get them to sit up and pay attention.

Practical guidance

• •Source: [Best way to get a cancelled flight refund from TUI during Covid](https://lawhive.co.uk/knowledge-hub/flight-refund/best-way-to-get-a-cancelled-flight-refund-from-tui-during-covid)

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