Cancelling a package holiday

Summary

If the company has made a ‘significant change’ to your package holiday, you don’t have to accept it. You have the right to either: * cancel the holiday without charge and get your money back * accept an alternative holiday, if there is one There’s no legal definition of a ‘significant change’ but it includes: * a big change to the main features of your holiday - for example if the company says you’re going to a different resort to the one you booked * the company not meeting special requests you’ve agreed with them and which are in your contract - like if you asked for a ground floor room because of a wheelchair The company must let you know about the change in writing. They must: * tell you if the price is reduced because the change means lower quality or cost * give you a reasonable time to let them know if you want to cancel * tell you if they’re offering a different package instead and how much it costs * warn you that if you don’t reply after they’ve contacted you twice, they can cancel your holiday You must let them know by their deadline if you accept the change or want to cancel the booking. You won’t have to pay a fee to cancel. If you don’t reply in time, the company has.

Key information

• •cancel the holiday without charge and get your money back
• •accept an alternative holiday, if there is one
• •a big change to the main features of your holiday - for example if the company says you’re going to a different resort to the one you booked
• •the company not meeting special requests you’ve agreed with them and which are in your contract - like if you asked for a ground floor room because of a wheelchair
• •tell you what the change is
• •tell you if the price is reduced because the change means lower quality or cost
• •give you a reasonable time to let them know if you want to cancel
• •tell you if they’re offering a different package instead and how much it costs
• •warn you that if you don’t reply after they’ve contacted you twice, they can cancel your holiday
• •fuel price rises which mean transport costs have gone up
• •changes to taxes or fees by third parties - like tourist taxes
• •exchange rates which affect the price of the holiday

Practical guidance

• •Source: [Cancelling a package holiday](https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/cancelling-a-package-holiday/)

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