Get a cancelled flight refund from Singapore Airlines during Covid

Summary

Singapore Airlines is the flag carrier airline of Singapore and consistently ranked top of Travel and Leisure’s rankings as the world’s best airline, carrying around 20 million people in 2019, beaten only by Ryanair, Lufthansa and British Airways. However during Covid-19, Singapore Airlines had to cancel 85% of its flights leaving 2 million paying passengers in the lurch. The UK regulator the CMA is even conducting an investigation into whether airlines like Singapore Airlines, easyJet, Ryanair and others breached consumer rights laws during Coronavirus. If you're one of the many unlucky Singapore Airlines passengers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working. You can call, email or use social media to get in touch directly with Singapore Airlines. Unfortunately, this is what everyone else is doing (2 million others) so you'll have to join the queue. Telephone| 020 8961 6993 ---|--- Website| https://www.singaporeair.com Twitter| @SingaporeAir Time Taken:| 6-10 Months ---|--- Chances of working:| Moderate Cost:| Free These sites help you send a polite.

Key information

• •Singapore Airlines is the flag carrier airline of Singapore and consistently ranked top of Travel and Leisure’s rankings as the world’s best airline, carrying around 20 million people in 2019, beaten only by Ryanair, Lufthansa and British Airways. However during Covid-19, Singapore Airlines had to cancel 85% of its flights leaving 2 million paying passengers in the lurch.
• •The UK regulator the CMA is even conducting an investigation into whether airlines like Singapore Airlines, easyJet, Ryanair and others breached consumer rights laws during Coronavirus.
• •If you're one of the many unlucky Singapore Airlines passengers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working.
• •Telephone| 020 8961 6993 ---|--- Website| https://www.singaporeair.com Twitter| @SingaporeAir
• •Time Taken:| 6-10 Months ---|--- Chances of working:| Moderate Cost:| Free
• •These sites help you send a polite letter of complaint, based on EU law. Unfortunately this can be like screaming at a brick wall (or banging your head against it), since the airlines don't take these automated letters seriously, especially during Covid-19.
• •Even if you do win, they'll take 25% of your refund, leaving you with no holiday and no money to book one in the future.
• •Time Taken:| 2-3 hours ---|--- Chances of working:| Moderate Cost:| 25% of your refund
• •You can ask your bank or credit card company to process a refund, also called a chargeback. During Coronavirus, this has become more difficult, and can take months.
• •Time Taken:| Months ---|--- Chances of working:| Moderate Cost:| Free
• •By using a licensed solicitor to commence legal proceedings against the airline, you can get them to sit up and pay attention.

Practical guidance

• •Source: [Get a cancelled flight refund from Singapore Airlines during Covid](https://lawhive.co.uk/knowledge-hub/flight-refund/get-a-cancelled-flight-refund-from-singapore-airlines-during-covid)

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