Get help with scams

Summary

You can contact an adviser by calling the consumer helpline. Monday to Friday, 8am to 6pm - except on public holidays. Calls are free from mobiles and landlines. Chat’s usually available between 9am to 5pm, Monday to Friday - it's not available on public holidays. You can start a chat by clicking the ‘Talk to an adviser’ button - it will appear in the bottom right corner of your screen when an adviser is available. If there isn’t a button, this means our advisers are chatting to other people and aren’t available right now. Some 'ad blocker' software stops chat working. If you use an ad blocker, make sure you add citizensadvice.org.uk as a trusted site. To connect you to the right adviser, we’ll ask you for a few details, including your postcode. You can read our privacy policy to find out how we store and use your personal information. Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour. You can report a scam using our form. You can say on the form if you would like us to email or call you back.

Key information

• •You can contact an adviser by calling the consumer helpline.
• •Chat’s usually available between 9am to 5pm, Monday to Friday - it's not available on public holidays.
• •You can start a chat by clicking the ‘Talk to an adviser’ button - it will appear in the bottom right corner of your screen when an adviser is available.
• •If there isn’t a button, this means our advisers are chatting to other people and aren’t available right now.
• •Some 'ad blocker' software stops chat working. If you use an ad blocker, make sure you add citizensadvice.org.uk as a trusted site.
• •To connect you to the right adviser, we’ll ask you for a few details, including your postcode.
• •You can read our privacy policy to find out how we store and use your personal information.
• •Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour.
• •You can report a scam using our form. You can say on the form if you would like us to email or call you back.

Practical guidance

• •Source: [Get help with scams](https://www.citizensadvice.org.uk/consumer/scams/get-help-with-online-scams/)

Related topics