Getting help from a motor trade association

Summary

* see if they have a trade association logo on their paperwork or in an office window * contact the trade associations and ask them if the garage or dealership is a member - most will have a search facility on their website Website: <https://www.themotorombudsman.org/> Open 9am to 5pm Monday to Friday excluding bank holidays. Website: <https://www.rmif.co.uk/en/membership/find-a-member/> Website: <https://www.smta.co.uk/find-your-local-smta-member/> If the garage or dealership is a member, contact the trade association and explain your situation. They should be able to explain their code of practice and what you can do about your problem. Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or by online chat.

Key information

• •see if they have a trade association logo on their paperwork or in an office window
• •contact the trade associations and ask them if the garage or dealership is a member - most will have a search facility on their website
• •* see if they have a trade association logo on their paperwork or in an office window
• •* contact the trade associations and ask them if the garage or dealership is a member - most will have a search facility on their website
• •Website: <https://www.rmif.co.uk/en/membership/find-a-member/>
• •Website: <https://www.smta.co.uk/find-your-local-smta-member/>
• •If the garage or dealership is a member, contact the trade association and explain your situation. They should be able to explain their code of practice and what you can do about your problem.
• •Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or by online chat.

Practical guidance

• •Source: [Getting help from a motor trade association](https://www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/motor-industry-associations/)

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