Signposting to Free Legal Advice

Summary

Effective signposting matches a person’s **jurisdiction**, **legal problem**, **financial eligibility**, and **vulnerabilities** to the right service — legal aid, a local advice agency, a specialist charity, or pro bono. The Pro Bono Committee guides stress that charities and pro bono schemes have **limited capacity** and cannot help everyone.

Key information

• •Advice and pro bono charities face high demand and limited funding; waiting lists and suspended intake are common.
• •Services are often narrowly scoped by funding rules (especially debt and immigration).
• •Pro bono is not a substitute for legal aid — but many people are not financially eligible even when they cannot afford private lawyers.
• •Pro bono is usually a last resort after legal aid and other routes are ruled out.
• •Fund disbursements (interpreters, court fees, experts).
• •Provide adverse costs protection (the lawyer should advise on this).
• •Free charity and pro bono capacity for those who cannot qualify.
• •Timing: people often seek help late; early advice is better.
• •Cluster problems: legal issues frequently overlap with debt, mental health, housing, or benefits.
• •Priorities: sometimes a non-legal issue must be resolved first; sometimes legal help is transformative.
• •Shopping around: ask if they already have an adviser (important for legal aid continuity).
• •Negative advice: if a reputable lawyer or agency said a claim is weak, repeating referrals may waste scarce resources.
• •Digital exclusion — offer in-person agency referral where needed.
• •Translation / interpreters — check language needs before signposting.
• •Complaints, mediation, ombudsmen — may resolve issues without court action ([Ombudsman Association](https://www.ombudsmanassociation.org)).
• •Consent — obtain permission before sharing personal data with an advice provider; note disabilities in referrals where relevant.
• •Wales: devolved law in housing, education, health & social care — use Free Legal Advice in Wales.
• •Scotland: use Scots-law resources — see Free Legal Advice in Scotland.

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