Get advice about health costs and services

Summary

If you have a problem with an NHS service you should complain directly to them. You can find out how to make a complaint or give feedback on the NHS website. If you need help making a complaint about the NHS, you can contact the Patient Advice and Liaison Service (PALS). Find your nearest PALS service on the NHS website. You can also get help making your complaint about an NHS service from Healthwatch - they’re an independent organisation not run by the NHS. You can find your local Healthwatch team on the Healthwatch website. You can tell the Care Quality Commission (CQC) about your concern with any care or health service. The CQC can inspect health services and make them improve. They can’t help you directly with your problem - for example, they can’t help you get compensation. The CQC is an independent organisation not run by the NHS. Your call is likely to be free of charge if you have a phone deal that includes free calls to landlines - find out more about calling 030 numbers. If you’re a member of staff at a care service you can report a concern on the CQC website. Email: Use the contact form on their website Calls are free from mobiles and landlines. Age UK can give advice.

Key information

• •If you have a problem with an NHS service you should complain directly to them. You can find out how to make a complaint or give feedback on the NHS website.
• •If you need help making a complaint about the NHS, you can contact the Patient Advice and Liaison Service (PALS). Find your nearest PALS service on the NHS website.
• •You can also get help making your complaint about an NHS service from Healthwatch - they’re an independent organisation not run by the NHS. You can find your local Healthwatch team on the Healthwatch website.
• •You can tell the Care Quality Commission (CQC) about your concern with any care or health service. The CQC can inspect health services and make them improve. They can’t help you directly with your problem - for example, they can’t help you get compensation. The CQC is an independent organisation not run by the NHS.
• •Your call is likely to be free of charge if you have a phone deal that includes free calls to landlines - find out more about calling 030 numbers.
• •If you’re a member of staff at a care service you can report a concern on the CQC website.
• •Age UK can give advice about adult social care options and complaints.
• •Hourglass is an organisation that can help if an older person is being abused or neglected while in care.
• •Your call is likely to be free of charge if you have a phone deal that includes free calls to landlines - find out more about calling 03 numbers.
• •Disability Rights UK can help you make a complaint about social care provided by your local council.
• •You can tell the Care Quality Commission (CQC) about your concern with any care or health service. The CQC can inspect health services and make them improve. They can’t help you directly with your problem - for example, they can’t help you get compensation. The CQC is an independent organisation.

Practical guidance

• •Source: [Get advice about health costs and services](https://www.citizensadvice.org.uk/health/get-advice-about-health-services/)

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