Using your smart meter’s in-home display

Summary

Your supplier might be able to install a smart meter at your home and provide you with an in-home display. Contact your supplier to ask if they’ll install a smart meter for you. Find out more about getting a smart meter. Alternatively, you might be able to buy an energy monitor that works with an old-style meter and gives you similar information. You might be better off with an accessible IHD. Your supplier should give you an accessible IHD if you ask. If you’re getting a smart meter installed, let the supplier know that you need an accessible IHD. They should make sure that they give you the right one. There are things you can do that might help you feel less anxious. You can: * check if you can set your display to only show your energy use - not how much it costs you * move your display somewhere else - for example, a cupboard or a room you don't use much * set a weekly or monthly budget you’ll be able to follow - don’t set a budget that’s too hard * decide when you’ll check it - for example, Wednesday and Saturday mornings * get someone else to check the display for you * download your supplier’s phone app and use it instead of the display Remember that the standing charge is.

Key information

• •check if you can set your display to only show your energy use - not how much it costs you
• •move your display somewhere else - for example, a cupboard or a room you don't use much
• •set a weekly or monthly budget you’ll be able to follow - don’t set a budget that’s too hard
• •decide when you’ll check it - for example, Wednesday and Saturday mornings
• •get someone else to check the display for you
• •download your supplier’s phone app and use it instead of the display
• •Your supplier might be able to install a smart meter at your home and provide you with an in-home display. Contact your supplier to ask if they’ll install a smart meter for you. Find out more about getting a smart meter.
• •Alternatively, you might be able to buy an energy monitor that works with an old-style meter and gives you similar information.
• •You might be better off with an accessible IHD. Your supplier should give you an accessible IHD if you ask.
• •If you’re getting a smart meter installed, let the supplier know that you need an accessible IHD. They should make sure that they give you the right one.
• •There are things you can do that might help you feel less anxious. You can:
• •* check if you can set your display to only show your energy use - not how much it costs you

Practical guidance

• •Source: [Using your smart meter’s in-home display](https://www.citizensadvice.org.uk/consumer/energy/energy-supply/your-energy-meter/using-the-energy-monitor-for-your-smart-meter/)

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