MyDeposits landlord late evidence after deadline: who helps?

Summary

If MyDeposits lets a landlord add a large evidence dump after the stated deadline, who helps is the scheme case team first (ask how late evidence discretion was used), then Citizens Advice for how to object in writing. Scheme conditions say late evidence may be accepted only at discretion, and adjudication can proceed even if a landlord misses the window. Advisers will not force the adjudicator to ignore files, and they will not rewrite the award after it is issued except via any review route the scheme allows.

Key information

• Download and read the MyDeposits conditions of resolution that apply to your product (insurance versus custodial).
• Landlord evidence windows are commonly measured in working days from dispute notice.
• Respond to new files quickly with a short written objection and any reply evidence the portal still allows.
• Keep inventories, check out reports, and dated photos organised. Volume from the other side is not automatically decisive.
• MyDeposits can: run ADR to an independent adjudicator on submitted evidence; may accept late evidence only as a discretion under their conditions. They will not act as your advocate against the landlord.
• Citizens Advice can: explain deposit scheme dispute steps and letter tone; help you ask the scheme to confirm which rules and discretion were applied. They will not upload evidence for you or appeal every award.

Practical guidance

• Message MyDeposits case handlers: list the deadline, the upload dates, and ask whether discretion was used and why.
• Submit a concise written objection and any allowed reply evidence before adjudication closes.
• Citizens Advice if the scheme will not explain the process.
• After an award, follow only the scheme’s stated review or court options. Do not invent a new appeal path.
• Ask the Shaman.

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