Switching if you owe your energy supplier money

Summary

They should tell you why they won’t let you switch. If they don’t explain or you don’t agree with what they said, you should make an official complaint to your supplier. If you have a prepayment meter, you might want to contact your supplier and explain that you have the right to switch. You can use our template letter to switch supplier if you have a prepayment meter. You might be able to save money by switching energy supplier or tariffs. Check how to switch energy suppliers. If you’re struggling with money, there are things you can do to save on your regular living costs. Check what to do if you need help with living costs. If you’re finding it hard to pay your bills, you can get help. Find out more about getting help with your bills. If you're struggling to pay for food, find out how to get help from a food bank. Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or online chat. If you’re struggling to pay your energy bills or top up your prepayment meter you might be able to get extra help. Check if you can get grants and benefits to help pay your energy bills.

Key information

• They should tell you why they won’t let you switch. If they don’t explain or you don’t agree with what they said, you should make an official complaint to your supplier.
• If you have a prepayment meter, you might want to contact your supplier and explain that you have the right to switch. You can use our template letter to switch supplier if you have a prepayment meter.
• You might be able to save money by switching energy supplier or tariffs. Check how to switch energy suppliers.
• If you’re struggling with money, there are things you can do to save on your regular living costs. Check what to do if you need help with living costs.
• If you’re finding it hard to pay your bills, you can get help. Find out more about getting help with your bills.
• If you're struggling to pay for food, find out how to get help from a food bank.
• Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or online chat.
• If you’re struggling to pay your energy bills or top up your prepayment meter you might be able to get extra help. Check if you can get grants and benefits to help pay your energy bills.

Practical guidance

• Source: Switching if you owe your energy supplier money

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