Home and Housing
Find an installer for energy efficiency home improvements
Summary
For example, an installer might make false promises about how much energy you’ll save or how much you’ll need to pay. You should look for an installer that’s registered with a quality scheme recognised by the government, like MCS or TrustMark. If they’re part of one of these schemes, they should meet quality and consumer protection standards. * do their work correctly and professionally * make it easy for you to take action if something goes wrong There are different schemes depending on the type of home improvement you want to install. If you’re not sure what type of home improvement is right for your home, check our advice about making your home more energy efficient. If you need help looking for an installer, contact the Citizens Advice consumer helpline. For example, if you have a disability that means you can’t easily look online. You should look for an installer certified by MCS. Renewable energy systems include: * solar panels that generate electricity If you want to apply for government funding, like the Boiler Upgrade Scheme (BUS), you must choose an installer certified by MCS. If you want to use the Smart Export Guarantee (SEG), you must use an installer certified by.
Key information
- do their work correctly and professionally
- make it easy for you to take action if something goes wrong
- solar panels that generate electricity
- batteries for storing electricity
- draught proofing and ventilation
- replacement doors or windows
- find installers registered with the Renewable Energy Consumer Code (RECC) on the RECC website
- find installers registered with the Home Insulation and Energy Systems (HIES) scheme on the HIES website
- the total cost of the installation - including if they’ll charge you for any paperwork like completing applications
- if you need to pay a deposit - don’t agree to pay more than 25% up front
- there’s 0% VAT - they shouldn’t charge any VAT for the work
- when you have to make the final payment after the work is finished
Practical guidance
Related topics
More in this area
Sources
- Citizens Advice — Find an installer for energy efficiency home improvements
This is signposting information from the Legal Shaman wiki, not legal advice. Always consult a qualified solicitor for your situation.