Complaining about an energy efficiency home improvement

Summary

Try to talk to your landlord or letting agent informally first - explain the situation and share any evidence you have such as paperwork or photographs. It’s usually your landlord’s responsibility to do repairs if the energy efficiency home improvement either: For example if your heating system isn’t heating your home enough and causes damp and mould, your landlord should do repairs. You can complain to your landlord, if for example: * you aren’t happy with their response when you ask for a repair * the energy efficiency home improvement works, but you aren’t happy with it - for example if you’ve noticed your energy bills are higher after it was installed You can find out about your options, including how to complain - check how to complain if you're renting privately. If you’re worried about your landlord evicting you, talk to an adviser. If your home is shared ownership, your social landlord might have arranged the home improvement work. If you can, speak with your neighbours and check if they’ve had the same work done. They might have a similar problem with the work and already complained. You should complain to your landlord using their complaints process. You should clearly.

Key information

• causes another problem in your home
• you aren’t happy with their response when you ask for a repair
• the energy efficiency home improvement works, but you aren’t happy with it - for example if you’ve noticed your energy bills are higher after it was installed
• the name of the installer who did the work - this should be on any quotes, invoices or receipts
• a warranty or guarantee for the work
• any dates when the work was carried out
• Try to talk to your landlord or letting agent informally first - explain the situation and share any evidence you have such as paperwork or photographs.
• It’s usually your landlord’s responsibility to do repairs if the energy efficiency home improvement either:
• For example if your heating system isn’t heating your home enough and causes damp and mould, your landlord should do repairs.
• you aren’t happy with their response when you ask for a repair
• the energy efficiency home improvement works, but you aren’t happy with it - for example if you’ve noticed your energy bills are higher after it was installed
• You can find out about your options, including how to complain - check how to complain if you're renting privately.

Practical guidance

• Source: Complaining about an energy efficiency home improvement

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