Cold called by a debt management plan provider

Summary

All DMP providers have to follow rules about how and when they contact you. The rules say that a provider can't: * turn up on your doorstep without having been invited, which may be called cold calling by personal visit * send you marketing text messages, emails or phone messages when you haven't asked for any contact from them, which may be called unsolicited contact * take your contact details from a third party, such as a broker, without your express permission. If a DMP provider contacts you in any of these ways, they've broken the rules. You should make a complaint. If a salesperson or representative from a DMP provider turns up at your home without having been invited or leaves you messages when you haven't asked for contact, you don't have to talk to them or invite them in. Don't feel pressured into discussing your financial situation or agreeing to a DMP if you don't want to. You should get the name of the company that the person is representing and think about making a complaint. If you've agreed to allow a representative from a DMP provider to call at your home, any service or contract you agree to with them would be classed as a doorstep sale. This will give you certain.

Key information

• turn up on your doorstep without having been invited, which may be called cold calling by personal visit
• send you marketing text messages, emails or phone messages when you haven't asked for any contact from them, which may be called unsolicited contact
• take your contact details from a third party, such as a broker, without your express permission.
• Find out more about cancelling a service.
• How to complain about a DMP provider
• More about the rules DMP provider must follow
• All DMP providers have to follow rules about how and when they contact you. The rules say that a provider can't:
• turn up on your doorstep without having been invited, which may be called cold calling by personal visit
• send you marketing text messages, emails or phone messages when you haven't asked for any contact from them, which may be called unsolicited contact
• take your contact details from a third party, such as a broker, without your express permission.
• If a DMP provider contacts you in any of these ways, they've broken the rules. You should make a complaint.
• If a salesperson or representative from a DMP provider turns up at your home without having been invited or leaves you messages when you haven't asked for contact, you don't have to talk to them or invite them in. Don't feel pressured into discussing your financial situation or agreeing to a DMP if you don't want to.

Practical guidance

• Source: Cold called by a debt management plan provider

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