Check if your previous energy supplier owes you money

Summary

If your account is in credit your money is protected, unless you’re a small business customer. Your new supplier will tell you how you’ll be paid back. Read our advice about what to do if your energy supplier goes bust. You should get your final bill from your supplier within 6 weeks. If you haven’t got yours, contact them to ask for it so you can see if you’re owed money. If it takes longer than 6 weeks to get the bill, you’ll automatically get £40 in compensation from them. If the compensation isn’t paid within 10 working days, they’ll pay you another £40. If you don’t have your final bill, you can still find out if your old supplier owes you money. You can either call them or contact them through their website. You should have your old account number ready. If you can’t find it on an old bill, call the supplier - you’ll need your old address. They should be able to locate your account and tell you if you’re owed a refund. If you can’t remember who your supplier was: * ask your current supplier to check the UK energy supplier database * speak with your former landlord or flatmates, if you were renting If you’ve been told you’re owed money, you can ask for it on the phone, online.

Key information

• ask your current supplier to check the UK energy supplier database
• speak with your former landlord or flatmates, if you were renting
• If your account is in credit your money is protected, unless you’re a small business customer. Your new supplier will tell you how you’ll be paid back.
• Read our advice about what to do if your energy supplier goes bust.
• You should get your final bill from your supplier within 6 weeks. If you haven’t got yours, contact them to ask for it so you can see if you’re owed money.
• If it takes longer than 6 weeks to get the bill, you’ll automatically get £40 in compensation from them. If the compensation isn’t paid within 10 working days, they’ll pay you another £40.
• If you don’t have your final bill, you can still find out if your old supplier owes you money. You can either call them or contact them through their website.
• You should have your old account number ready. If you can’t find it on an old bill, call the supplier - you’ll need your old address. They should be able to locate your account and tell you if you’re owed a refund.
• ask your current supplier to check the UK energy supplier database
• speak with your former landlord or flatmates, if you were renting
• If you’ve been told you’re owed money, you can ask for it on the phone, online or by post. Ask your previous supplier for details.
• They must refund money left on your account no matter how long ago the account was closed.

Practical guidance

• Source: Check if your previous energy supplier owes you money

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