Check if you’re responsible for paying an energy bill

Summary

If someone else moved in after you, you shouldn’t have to pay for energy they used after they moved in. If the bill is for after they moved in, tell the supplier. Tell them the date the other person moved in, if you know it. Ask the supplier to send a new bill to the person who lives there now. If the other person didn’t move in straight away, you might still have to pay for some of the energy before they moved in. You usually need to pay for energy until 2 days after you told the supplier you were moving. If you contacted the supplier the day before you moved, or after you moved out, you might have to pay for some energy after you moved. If the bill is charging you for more than 2 days after you told the supplier, contact them. Tell them the date you told them you were moving. Ask them to explain why they’ve charged you for more than 2 days after that date. If the supplier still says you have to pay the bill, you can contact the Citizens Advice consumer service to check if you have to pay it. If you’ll struggle to pay, the supplier has to help you find a solution - find out how to talk to your supplier if you’re struggling to pay the bill. If you’re the ‘executor’ or.

Key information

• you’re living at the property
• the property was left to you in the will - even if you’re not living there
• National Grid - check your supplier on the National Grid website
• Scottish and Southern Electricity Network - check your supplier on the Scottish and Southern Electricity Network website
• Northern Powergrid - check your supplier on the Northern Powergrid website
• Electricity North West - check your supplier on the Electricity North West website
• SP Energy Networks - check your supplier on the SP Energy Network website
• UK Power Networks - check your supplier on the UK Power Networks website
• If someone else moved in after you, you shouldn’t have to pay for energy they used after they moved in.
• If the bill is for after they moved in, tell the supplier. Tell them the date the other person moved in, if you know it. Ask the supplier to send a new bill to the person who lives there now.
• If the other person didn’t move in straight away, you might still have to pay for some of the energy before they moved in.
• You usually need to pay for energy until 2 days after you told the supplier you were moving.

Practical guidance

• Source: Check if you’re responsible for paying an energy bill

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