Complaining about the public sector equality duty

Summary

If you want to make a complaint you can try to contact the public authority to talk about your problem informally first. It’s a good idea to include the following things in your conversation: * the decision or policy you’re complaining about * the names and job titles of the people involved * a description of how the decision or policy has affected you or is likely to affect you * what you want the organisation to do now - for example, apologise or review a decision or policy It’s best to keep a record of the conversation and make a note of the date. It’s also a good idea to follow up the conversation with a letter recording what was discussed. If the problem isn’t resolved informally, you can make a formal complaint. If there’s a complaints procedure, you need to follow this. Most public authorities have their own complaints procedures. If there’s no complaints procedure you should complain in writing. If you make a formal written complaint you should include the following things: * explain what policy or decision you’re complaining about - include any relevant dates and times and the names of anyone involved * say how the public authority’s decision or policy has affected you or.

Key information

• the decision or policy you’re complaining about
• the names and job titles of the people involved
• a description of how the decision or policy has affected you or is likely to affect you
• what you want the organisation to do now - for example, apologise or review a decision or policy
• explain what policy or decision you’re complaining about - include any relevant dates and times and the names of anyone involved
• say how the public authority’s decision or policy has affected you or is likely to affect you - for example, that it’s affected your health or that it’s left you homeless
• say what you want to happen as a result of the complaint - for example, an apology or a review of the decision or policy
• include your name and contact details
• say when you expect a reply.
• More about complaining to an ombudsman
• When can you use the public sector equality duty?
• More about the EASS helpline

Practical guidance

• Source: Complaining about the public sector equality duty

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