Complain to the Energy Ombudsman

Summary

You must complain to the Energy Ombudsman within 12 months of your supplier telling you their decision. If your supplier hasn't given you a decision you might have longer than 12 months, but it's still worth complaining as soon as you can. You can register your complaint to the Energy Ombudsman: If you need to communicate in a different way, for example using braille or a different language, you can check accessibility options on the Energy Ombudsman website. The Citizens Advice consumer service can give you advice about: * making a complaint to the Energy Ombudsman * taking the complaint further if you disagree with the Energy Ombudsman’s decision If you accept the Energy Ombudsman's decision, they'll close the complaint and you won't be able to change the decision. You can also contact the Energy Ombudsman if you need more information. Find contact details on the Energy Ombudsman website.

Key information

• in a letter you post to them
• making a complaint to the Energy Ombudsman
• taking the complaint further if you disagree with the Energy Ombudsman’s decision
• You must complain to the Energy Ombudsman within 12 months of your supplier telling you their decision. If your supplier hasn't given you a decision you might have longer than 12 months, but it's still worth complaining as soon as you can.
• Find out more about registering your complaint with the Energy Ombudsman on their website.
• If you need to communicate in a different way, for example using braille or a different language, you can check accessibility options on the Energy Ombudsman website.
• The Citizens Advice consumer service can give you advice about:
• taking the complaint further if you disagree with the Energy Ombudsman’s decision
• If you accept the Energy Ombudsman's decision, they'll close the complaint and you won't be able to change the decision.
• You can also contact the Energy Ombudsman if you need more information. Find contact details on the Energy Ombudsman website.

Practical guidance

• Source: Complain to the Energy Ombudsman

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