Problems with your energy supplier or supply

Summary

What your landlord can charge you for energy * Problems getting to or topping up your prepayment meter * If you didn’t agree to switch energy supplier * Get compensation if you have a power cut * If your home is on a heat network * If there’s a problem with your heat network * Your energy supplier has gone bust * Check who's taken over your energy supply * Prepare for a power cut * Disability discrimination and energy suppliers * Claiming compensation if you were forced to have a prepayment meter

Key information

• If you’ve been told your energy supply will be disconnected
• What your landlord can charge you for energy
• Problems getting to or topping up your prepayment meter
• If you didn’t agree to switch energy supplier
• Get compensation if you have a power cut
• If your home is on a heat network
• If there’s a problem with your heat network
• Your energy supplier has gone bust
• Check who's taken over your energy supply
• Disability discrimination and energy suppliers
• Claiming compensation if you were forced to have a prepayment meter
• What your landlord can charge you for energy * Problems getting to or topping up your prepayment meter * If you didn’t agree to switch energy supplier * Get compensation if you have a power cut * If your home is on a heat network * If there’s a problem with your heat network * Your energy supplier has gone bust * Check who's taken over your energy supply * Prepare for a power cut * Disability discrimination and energy suppliers * Claiming compensation if you were forced to have a prepayment meter

Practical guidance

• Source: Problems with your energy supplier or supply

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